Give an education to your customer

What are the things that you should educate to your customer? Well, let's consider this, some business companies focus on attracting new customers, but you need to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential, they've already bought from you!

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.

Here are a couple of key elements to use to retain your current customers:

1. Stay in contact: This means by phone, email, e-newsletter, just still stay in contact with tour customer.



2. Post-Purchase Assurance: This means you need to follow up with customers. Your customers need to feel like they are being supported for their purchase and with the item they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a Thank You note with your contact or customer service information can go along way in retaining a great customer.

3. Deals and Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.

4. Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let's face it, there's a lot of swindling and crap out there and the safer and more confident you make your customers feel, the more they will trust you and that makes for an amazingly supportive and loyal customer.

There are three cornerstone ideas to a successful business:

Quality product/service

Offering useful products/services that solve a problem for or enhance the life of a customer

Offer subjects your customers find interesting

Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success. Stop wasting all your time on new prospects while your current customers fall by the wayside!