About Serving Customer

There are a lot of things that we should know how to serve our customer well. As a customer service we have to know all of the customer needs. For instance, if we work as a call center for a company, we must give the solution and solve the customer's problem. I, as call center agent, have a lot of experiences dealing with serving customer well.The customer service will determine a company reputation to its customer.We will give good reputation to our company if we server its customer well, otherwise, if we don't do that a customer will adjust us as bad service company. So, we must know what should we do to serve our customer well. As a customer service, we should be able to become as:

1. A host
In this case, a customer service should answer all of the questions asked by customer. In this role play, A customer is a guest and a customer service is a host. We should give the information to the customer completely, as fast as we can. Give the solution gently and deliver our information to the customer with the smiling voice.We have to make sure that the customer feel comfort with our service.

2. A good communicator.
A good communicator means that a customer will receive our message responsively. If we are a good communicator, a customer won't take a long time to understand what message we send to him/her.

3. Good listener
A good listener will pay attention to all of the customer speech. An indicator that indicates we are as good listener is we can give a solution without any repeating action of speech from our customer. As my experience as a call center agent, I have to be able to give solution to the customer as soon as I can so the customer will call only once time to solve his problem, it is call first call resolution.

4. A bridge between company and customer

A customer service is a representative of the company where he works. All of the customer service conduct to the customer will reflect to the customer mind set weather it is good or bad. Be patient and don't be arrogant when you serve costumer. If we don't serve our customer well, the competitor will do it.