Angklung, a bamboo music instrument from Indonesia

Anklung is the multitone music instrument which conventionally develops in sunda society  (sunda is the name of a race in the west of Java Indonesia). This instrument is made from bamboo, it is played by shaking its body (the sound is because of the impact of the bamboo) so it produces tone which vibrates in the composition of 2, 3 until 4 tones every size of angklung whether it is big or small. Angklung has been registered as karya agung warisan budaya lisan ( A great inheritance creation of Indonesian culture) from UNESCO since November 2010.
The History of Angklung.
Angklung is the music instrument derives from the west of Java Island, Indonesia. Angklung is made to attract Dewi Sri (The Agriculture Goddess of Java society) to come down to the earth so the Java agriculture will grow thrived.
Angklung known by sunda society since the Sunda Kingdom. The function of angklung which is to  raise up the spirit of sunda people still felt until the Netherlands colonization. It is why the government of Netherlands ever forbid sunda people play angklung. It made the popularity of angklung go down at that time.
The history of bamboo instrument, such as angklung, is based on life perspective of the sunda society which is agrarian. The contemplation of the sunda society in cultivating the land made a poem and song in giving honor to Dewi Sri.
After that, the song appreciated to Dewi Sri is sung by music instrument that is made from bamboo. Finally many Indonesian people know that instrument and name it as angklung.
In its development, angling spread to all of the Java Island. Then  it also spread to Borneo and Sumatra. In 1908 angklung spread to Thailand by some culture mission events. Then this bamboo instrument spread in that country also.

The Success Story of Adam Khoo

He is a Singaporean 26 years old Adam khoo. He has 4 great business which has US$ 20million income a month. When he was 12 years old, he is adjusted as a stupid and lazy boy. When he was at the elemtary school, he hate to read, what he do is just watching television and playing game. Because he never studies, there some majors of the study which is graded "F", it makes him hate more to his teachers and the majors of the study he learns, and also he hate to go to school.
When he was at th 3rd grade of the junior high school, he was moved to the another school due to bad score. In his school, Adam is the most stupid person among 160 pupils, Adam Khoo was at the top ten most stupid pupil in his school.
His parent was panic and sent him to many courses,but that was not working. In his school which has rate score between 0 until 100, his rate score only 40. Event his teacher ask for his parent to go to the school and ask, “Why can't Adam finish a quiz for 4 grade elamemtary high school? He is in junior high school now."
On the age of 13th years Adam Khoo was sent to Super-Teen Program taught by Ernest Wong, using Accelerated Learning Technology, Neuro Linguistic Programming (NLP) and Whole Brain Learning. Since that Adam's confidence was changed. He is sure that he can do it. Ernest Wong show him that everybody can be genius and become a leader even thought he is a stupid person at a prior time. Ernest Wong said, “One thing that can burden you to have success is wrong perspective and negative thinking of yourself.” This statement influenced Adam Khoo. Finally, he has a good confidence that he can get "A" score. For a long time, Adam Khom is a stuopid person, he is still young, naif, and completely receive a negative statement about himself from someone else.

It is once in his life time Adam Khoo ecourages himself to decide his target, that is; get an "A" score for all of major of study. He manage his short time strategies, he entered Vitoria Junior College (the bes junior high school in Singapura), the long term purposes is to become a student of National University of Singapore and become the best student in that place.
When he came back to the scholl, Adam Khoo directly take an action by sticking word of motivation in his room (there no school recommend this way). He also learn fast reading technical, how to note down whit two part of brain, and using super memory technical. for the result, when the teacher give him a question, he can answer it perfectly.
When his friends ask him what his achievement, he said that he want to become no1 rank in his school, and sign in Victoria Junior College and National University of Singapore. Everybody laugh at him because there no graduated student from his junior high school that is ever accepted in Victoria Junior College and National University of Singapore. Adam Khoo felt more challenged to study hard and to achieve his goal and change the history of his school.

The score rate of Adam becom 7.0 in three months later. In 2 years Adam had been at 18th rank at his school. when he graduated from his junior high school, he was at the 1st rank with "A" score in the result of the examination of 6 field of study. Then, he was accepted at Victoria Junior College and get "A " score to his three favorite field. finally, he was accepted at  National University of Singapore (NUS) and because in that university he always get a good score, he was finally entered  in the NUS Talent Development Program. This program is specially awarde to TOP 10 genius college student.
How come? you've got the answer. Then you already know what Ernest Wong said, “One thing that can burden you to have success is wrong perspective and negative thinking of yourself.” Adam Khoo's successful comes from the changing oh his perpective . The second success key is that he has a target. His third success key is that he has a strong reason. Event he said a public commitment in front of his friends. The fourth  success key is that he has good strategy to study by using reading fast technical, note down with to part of brain and super memory technical.

Sate, the Delicious Food from Indonesia

Sate, or sometimes people say satay or satai is a kind of food made from chump and it is stabbed by sate puncture, and this skewered pieces of meat are roasted over coals. Then sate is served with many kinds of seasoning (it depends on variation recipes of sate.
Sate is originated from Java, Indonesia, but sate also popular in some countries in the south east Asia such as Malaysia, Singapore, Philippine and Thailand. Sate also popular in Nederland. The Japanese version of sate is called yakitori.
The recipe and how to make sate is varieties based on the recipe from each region. Almost of many kinds of meat can be made as sate. As the origin country of sate, Indonesia has a lot of recipe sate,
In general sate is served with sauce. This sauce can be ketchup sauce, peanut sauce or many others. For the duck meat sate, the complete menu is the sweet peanut sauce sate or spicy sauce sate (based on the appetite) and the slices of tomatoes and also cucumbers. Then, sate is served with the warm rice or in some regions sate is served with lontong (rice which is cooked inside of the banana leaf with the oval-pipe shape. But sometimes many Indonesian eat sate with ketupat (rice which is cooked inside of banana leaf with diamond shape).

Knowing What is Good Customer Service Satisfaction

When were the last time you had encountered an unforgettable buying experience? There are instances when you had bad experiences with e-commerce sites that failed to respond on time with your email query.
Or there could been times when a sales associate at your local community computer store did not even know what are the products he is selling. You might have also experienced being placed on hold over the phone for a long time when you called just to ask a mail order company about their toll free line services.
These negative buying experiences are always associated to shoddy and low quality customer service. Is it really that hard to find good quality customer service support nowadays?
Many companies have always put in their trademarks about putting people first. However, customer service is not very well offered the way it should be. In fact, with the many consumer groups criticizing low quality customer service support, many companies have put a lot of efforts on improving their respective customer care assistance to their customers.
With the competetive markets nowadays, the business that has great customer service is the one that can obtain a stable position and excel more than its business rivals.
Having a great customer service means that you are exceeding the expectations of your customers and not only satisfying them.
Others may think that customer service only involves the product or service you being offered but it also involves looking after for the people interested about the features you sell or service.
Having great products and high quality service should be your first step to create a reputable and credible market. Every client looks out for the quality of a specific product.
This can be tough especially when the product you sell has a reasonable price that is competitively priced with other similar products. If you are manufacturing your own product, make sure that you produce quality products by enhancing, improving and providing guaranteed satisfaction to the end users.
Now that your customer base is growing because of these good quality products, you must now assess your pre and post sales services performance.
There are many sellers out there that only care how they sell the product. Yes, customer service selling may literally mean serving the client.

Customer service clients should care about customer care assistance in providing high quality assistance and support for customer satisfaction.
Here are some important things to remember in customer service.
1. As a seller, you should remain polite and use appropriate style in dealing with customers.
2. You should always remember that the customer is always right.
3. You may offer refunds if the problem is unfixable.
4. Make your customers feel free to ask questions.
5. Make sure to make follow up calls to ensure product efficiency.
6. Be open in providing extra information about the product. You may send out pictures and brochures.

Good customer service should be offered with politeness, respect, understanding and with proper knowledge. It is proper to attend customer concerns promptly and accurately.
Make sure that every customer concern or questions are answered accordingly to ensure a guaranteed customer service satisfaction among customers.

Give an education to your customer

What are the things that you should educate to your customer? Well, let's consider this, some business companies focus on attracting new customers, but you need to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential, they've already bought from you!

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.

Here are a couple of key elements to use to retain your current customers:

1. Stay in contact: This means by phone, email, e-newsletter, just still stay in contact with tour customer.



2. Post-Purchase Assurance: This means you need to follow up with customers. Your customers need to feel like they are being supported for their purchase and with the item they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a Thank You note with your contact or customer service information can go along way in retaining a great customer.

3. Deals and Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.

4. Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let's face it, there's a lot of swindling and crap out there and the safer and more confident you make your customers feel, the more they will trust you and that makes for an amazingly supportive and loyal customer.

There are three cornerstone ideas to a successful business:

Quality product/service

Offering useful products/services that solve a problem for or enhance the life of a customer

Offer subjects your customers find interesting

Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success. Stop wasting all your time on new prospects while your current customers fall by the wayside!

10 ways to serve customer well

What is the relationship between marketing and customer? It is a simple question, we can simply say that the good marketing will interests our customer to purchase our product or service. A good service to the customers will make those customers come and purchase our products on the next time.
It is more time, money and energy to have a good marketing but to give an excellent service to the customers, we don't have to spend a lot our time and money.
Then, below I attach 10 ways to serve our customer well:
1. Smile, smile and smile.
Give a warm smile to your customer at the first time he visit you. Many customer services do not obey this attitude because of many factors. A smile at the first sight customer visit you will reflect your personality and professionalism whether you give your best service or not to him.
2. Imagine that you were him
When the customer comes to you and brings a problem to solve, imagine that you were him. If you were him,you will be glad that your problem is solved by the customer service well. He will remember you as a solving problem agent. He will say thank to you for solving his problem.
3. Give your empathy
A customer may come to you with a complicated problem that has not been done by prior customer service. He may angry with you due to bad service he receive before. Then, you must give your fully enthusiasm, beg pardon for being inconvenience and the most important thing is that you must give your empathy to him because he still has his problem. Reduce his anger by delivering your apologize. By showing your empathy, he will understand that you are really care to him and his problem.
4. Make a repetition of his question
It means that you have to make sure that you really understand about his problem by repeating his question, for example: " well sir, so you ask for 1) bla bla... and 2nd) bla bla...,", By doing that action, a customer will not doubt that you are the right person who can solve his problem.
5. Ask for permission
Whenever you need time to make escalation to solve customer problem, ask him a permission before leaving him alone in front of your desk. It can be conducted by saying, "I will ask to another department sir, so would you mind waiting for the second sir?"
6. Give attention to the children, also.
When the customer come with his children, take a little time to greet them. Ask their name, give a small talk to them. Just give attention as well as their parents.
7. Give the complete answer.
Give your customer full information needed. We can not simply say "yes" or "no" to him. Give a good reason why you prefer say yes for one circumstance. It would be better if you give more description to the customer so that he can make a comparation between one and another product.
8. Do the recheck
Before customer leave you, make a recheck to the product he has purchased. It will be good if you do it in front of the customer. 
9. Give extra service
When you finish to handle all of the customer needs, don't forget to give him extra service, for example by asking him, "Is there any another thing sir that I can do for you?" If the answer "yes" ask the next problem and solve it perfectly.
 10. Give smiling parting.
When the customer feels satisfied with your excellent service, send him a warm smile before he leave you. That closing smile will reflect to his mind that you are a nice and friendly agent of customer service.

customer just want to talk

More than half of customers would rather call a contact centre than any other channel, according to a new report.

Among the main reasons for calling a company include wanting an immediate response to a query (58%), venting their frustration (47%), wanting to talk to someone about issues in detail (47%) or talking through complicated issues (43%).

The Value of the Voice in the Contact Centre report from call centre headset specialist Jabra questioned more than 2,000 Brits and found that customers value agents who know what they are talking about and can deal with their query quickly.

Respondents cited waiting in a queue as their biggest bugbear with call centres and nearly a quarter said they hated being passed between agents.

Other frustrations included not being able to speak to an agent immediately due to call routing (12%), not being able to speak to an agent at all (12%) and being put on hold (11%).

When questioned about what annoys them most when on a call with a contact centre, the majority of respondents stated not being able to understand what the agent is saying (51%), followed by being put on hold (19%) and time delays on the phone (10%).

Andrew Doyle, Jabra Sales Director at GN Netcom, said: “The research also highlights how a Unified Communications (UC) approach could aid contact centres by dispelling the key frustrations facing customers who use the telephone.

“For example, being passed between agents is an annoyance for one out of four people who call a customer service team and a UC environment can assist agents by flagging the availability of colleagues and providing instant access to relevant information and systems.”